Policies

 

Dajana Heremic – Fine Art & Craftsmanship carries the following shop policies. By purchasing from this shop you are agreeing to the following policies.

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SHIPPING

  • Items will be shipped within 1-10 business days depending on the type and the amount of items purchased and my work load. You will be sent a confirmation email, and once it ships you will be provided with tracking info and the invoice.

 

  • Since I take care of handling and shipping myself, in case of illness or travel I might not be able to send out your order promptly – I will surely notify you about the delay.

 

  • Customers are responsible for providing correct shipping information. I cannot be responsible for orders shipped to the wrong address.

 

  • Notification of a correction or updates to your shipping address must be received via the contact form or write to mail [at] dajanaheremic.com in order to be processed. That means that social media such as Facebook or Instagram are not the way to contact me regarding the order.

 

  • Please note that I am not responsible for items lost, stolen or damaged in shipping or after they are delivered.

 

CARE INSTRUCTIONS

  • Wool
    Wool is an ancient and natural fiber. By sheering sheep and using the earthy native colors of wool and wild yet superb texture and look of the locks, I create archaic fur clothing and garments that are strictly vegetarian and animal friendly!The wool I most work with is local Drenthe Heath Sheep wool and Schoonebeker wool. The animals are annually shorn and walk with the shepherd daily to graze in the heather fields of the nature reserves like Dwingelerveld & Ballorveld in the North of the Netherlands. Because of the natural crafting process and the ancient heather fields and forests the sheep walk through each day, you’re likely to find a charming, small twig, leaf or some hay in the felted fur.

 

  • Animal Welfare & Ethics
    My work, and specifically my felted fleeces are strictly cruelty free. This is my ethical and spiritual code of conduct. As an Animists I see the world as full of persons, both human and other-than-human, and prioritize living in conscious and respectful ways with others.Thus no sheep or other animal has died or has been mistreated in the process of harvesting it’s fleece. Animal welfare and the quality of animal life are my top priorities in general, and most definitely so in choosing the appropriate provider of wool or colleague with whom I collaborate (whether it be a shepherd, another crafts person or an organisation).

 

  • Felted Wool Collars
    Wether it is a small or a large felted collar, it is a majestic piece of garment. Made to make you feel centered, strong, wild yet graceful, beautiful and warm. A felted collar is slow fashion, a handmade and unique piece of wearable art.No two sheep are the same – especially the breeds I work with have a great variety of natural colour and appearance, which I just love – so no two collars are the same! That makes each collar unique, a one of a kind piece!I use a whole shorn fleece of a sheep and divide the most beautiful parts into a collar. Then I start felting, fusing the shorn fleece with carded wool, so the fur roughly retains it’s shape and the wild locks stay in place. Wool fibres are felted using friction, heat, moisture and an organic block of soap. As the wool shrinks the fibres interlock and mat together, creating a collar. I let it dry for a few days before grooming it with my hands – releasing the locks that are stuck together during felting and shaking it out, letting it breathe and get back it’s natural volume. Through the whole process the collar is unfolding into it’s new shape, becoming the beautiful piece of garment you fall in love with. This method takes a while and the collar will eventually takes it’s true form, volume, wildness, smell and touch while in your hands. So you are a key element in the process. On your shoulders it’ll take it’s ultimate form and become yours.Treat the collar gently and with care and it will show you your strenght

 

  • Care
    If necessary, wash the felted collar (or other woolen piece) gently and only by hand in luke warm water. You may also use wool-safe detergent or Eucalan to clean it more thoroughly and protect it from moths. Do not rub, scrub or wring, the wool will felt tighter. Therefore also do not wash in a washing mashine or dry in a dryer!Wool is dirt resistant, so often you can let the stain dry and groom it out later. Also it’s water repellant, the wool fiber doesn’t absorb moisture and thus the felted fleece will dry quickly.

 

  • Moths
    Moths are magical creatures and some of them like to nestle in wool. Though I respect our mutual love, I don’t want them messing about in my creations.To protect your felted collar I highly recommend hanging the collar in sight, and not leaving it in dark places like your closet or in a box/drawer, for moths are nocturnal creatures and  very much enjoy warm and dark places. When in sight, you will also remember to occasionally check the collar.To prevent moths inhabiting the fleece, apply a few drops of cedar wood oil once in a while onto the woolen piece. Also check regularly (stroke it, cuddle with it, groom it) and if you still find a little winged creature (or it’s baby), wash the fur gently and manually. Use herbal sachets with herbs such as (or a mix of) lavender, rosemary, mint, thyme, eucalyptus, orange peel & cedar to hang with your wool garment. I annually put wool in the freezer or, like in the olden days, hang it outside for a few days in the cold of Winter.

 

  • If you still have questions about the care, feel free to contact me.

RETURNS

  • Due to high production and handling costs I generally don’t accept returns, exchanges or cancellations. I can think along and offer help on a case-by-case basis. 

  • Customer are responsible for shipping both ways. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • Orders that are returned for whatever reason without first contacting me, will not be refunded.

 

  • In conclusion, I absolutely want you to be happy with your personal Dajana Heremic item, so don’t hesitate to contact me in case you got any questions prior or upon receiving your order, and I will do my best to help you. For any further information you can use the contact form or write to mail [at] dajanaheremic.com

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PRIVACY POLICY

  • Dajana Heremic – Fine Art & Craftsmanship (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use of our website at https://dajanaheremic.com (the “Website”). Please read this policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. If you do not agree with this Privacy Policy in general or any part of it, you should not access our Website.

  • Information you give us. You may provide information by contacting us via our Website or email. You also provide us with information by face-to-face contact or by phone contact. As it is in our legitimate interests to be responsive to you and to inform you on our new work, and on the product we offer, we will use your information to:- communicate with you;
    – personalise our services for you;
    – communicate with you about products, services, promotions, events and other news and information we think will be of interest to you; or
    – when you visit the Website, we collect the information sent to us by your computer, mobile phone, or other access device. This information includes:
    – your IP address;
    – device information including, but not limited to, identifier, name, and type of operating system;
    – mobile network information; and
    – standard web information, such as your browser type and the pages you access on our Website. We collect this information in order to:
    – personalise our Website to ensure content from the Website is presented in the most effective manner for you and your device;
    – monitor and analyse trends, usage and activity in connection with our Website and services to improve the Website;
    – keep the Website safe and secure; or
    – measure and understand the effectiveness of the content we serve to you and others.

 

  • We use cookies to allow us to recognise and count the number of users and to see how users move around the Website when they are using it. This helps us to improve the services we provide to you and the way the Website works. You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. ! We use Google Analytics which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https:// tools.google.com/dlpage/gaoptout.

 

  • Analytics and search engine provider, Google, located in the United States that assist us in the improvement and optimisation of the Website.

 

  • We will retain your information no longer than is necessary for the purposes for which the personal data is used.

 

  • You have rights in relation to the personal data we hold about you: ! Access: You have the right to know whether we process personal data about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with. ! Correction: You have the right to require us to correct any personal data held about you that is inaccurate and have incomplete data completed. Film & Animation ! Erasure: You may request that we erase the personal data we hold about you in the following circumstances: where you believe it is no longer necessary for us to hold the personal data, we are processing it on the basis of your consent and you wish to withdraw your consent, we are processing your data on the basis of our legitimate interest and you object to such processing, you no longer wish us to use your data to send you updates.

 

  • Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by sending us an email to mail [at] dajanaheremic.com

 

  • In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at mail@dajanaheremic.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.

 

  • Any changes we will make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.

 

  • We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Website or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification. Questions, comments and requests regarding this policy are welcomed and should be addressed to mail@dajanaheremic.com.

ADDITIONAL POLICIES

  • I hold the right to cancel any order at any time and refuse future orders if the communication is disrespectful and harmful in any way.

 

  • I also hold the right to cancel an order if a customer is disrespecting me in any way or undermining my abilities that causes me to feel too uncomfortable making their items. Any changes will be discussed in an open coversation via mail.

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